When you picture tech support, you typically imagine someone assisting you with any issues your PC may be experiencing over the phone or a technician coming to your location. However, there’s actually a third version: remote technical support, wherein a technician accesses and fixes your computer directly from their own. This service cuts down significantly on the amount of time it takes to resolve an issue.
Top 7 Benefits of Remote Technical Support Services
Remote technical support for businesses allows you and your employees to work more efficiently. Rather than waiting for a technician to arrive at your location or spending hours on the phone, they can take control of your computer and resolve the issue quickly, letting you get back to work.
The biggest advantage of remote computer tech support is that it costs considerably less. If a technician has to visit your site, the charges will include fuel and maintenance costs for their vehicle among other convenience fees, whereas remote desktop support solutions don’t require these expenses. Remote tech support services also mean that the tech will be able to locate the issue much more quickly due to their increased access to your computer and absence of travel time.
Connecting to your PC to diagnose any issues allows remote tech support services to access multiple sources of information and provides time for them to try several different solutions to get your computer back up and running. They can also fix several issues at the same time if you are experiencing more than one problem. The tech will have access to more resources such as manuals or troubleshooting guides they may have saved on their computer; even if on-site technicians have a laptop or tablet, unreliable data connections or Wi-Fi might make accessing online resources difficult or time-consuming.
Work After Hours
Perhaps the biggest advantage of remote tech support services is that the technician can work on your computer after business hours. Traditionally, you had to stay on the premises until the technician resolved the issue or remain on the phone after everyone went home to fix a computer. But with remote support, the technician can continue to work on your machine, even after you’ve gone home, and will let you know that it’s been resolved via phone call or text message.
A majority of computer issues can be resolved easily using remote desktop support solutions. With today’s broadband solutions, a technician can access your PC and quickly diagnose and repair any problems. In contrast, the problem may not be explained clearly over the phone and an onsite technician may be late or rush the job so they can hurry to their next location.
Time and Costs
Using this solution cuts down on the amount of time it takes to resolve an issue, and the less time they spend working to fix the problem, the less it will cost.
Proactive System Management
Remote technical support allows businesses to know that a technician is monitoring their machine, regardless of the nature of the problem. In addition, a technician can monitor multiple problems at the same time. This is especially useful if you’re having trouble with more than one computer at your organization.
As the leading provider of remote technical support service from our Oakville hub, Zarr Tech prides itself on offering customers friendly, efficient, and cost-effective support for both residential and commercial clients. Contact us to learn more about our services today!