The Benefits of Remote Tech Support for Businesses

Checklist for Computer Maintenance Toronto

As far as we’ve come in this new digital era of fast-paced technological advancements, one of the more underutilized features has been remote technical support services. Businesses are relying on digital technology more than ever. And being able to maintain that connection is valuable. Yet the full potential of remote support has yet to be realized as companies are still opting for onsite work.

Don’t Underestimate the Value of Remote Support

Think about this; businesses on average go through approximately three or four technical interruptions per year. With each of those interruptions lasting roughly eight hours, you’re looking at possibly 30 hours of downtime per year. That’s a lot to deal with, especially in this “now” culture where consumers’ attention spans are 10 times less than you have to spare.
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How to Build a Data Backup Strategy for Business

Checklist for Computer Maintenance Toronto

With the unprecedented amount of data businesses are outputting today, it’s become more important than ever to devise a sound strategy for backing up and securing that data in a safe place. The questions now that sometimes confuse business owners are where that safe place is and what the best method is to ensure sensitive data is protected.

While the answers vary somewhat for each organization dependant on its needs, there are multiple data backup services available for small businesses. The key is to not just trust your data to a single location, but instead create a system that involves more than one platform so you make sure that files are always protected.

Data Storage Options

On the plus side, data storage has never been more affordable for small businesses. You have technology to thank for that breakthrough. This leads us to the first data storage option.

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Keeping Your Business Organized With a Computer Checklist

Checklist for Computer Maintenance Toronto
Most workers don’t often realize that we put a lot of computers through a lot of duress. With regular usage, constant installations, travelling, and everything else we expect computers to endure, it’s important to find ways to keep these machines functioning at a high level so they can continue to do the important work we depend on daily.

The bottom line is that we need our computers for almost everything. So we have to take care of them. There are checks that are available to ensure that computers are running smoothly and won’t suffer any unnecessary malfunctions that can affect business. Here’s what you need to do:

AntiVirus Scan

There are very simple solutions to prevent your computer from suffering through viruses or malware. For businesses, a yearly subscription to any of the top antivirus software is available and relatively inexpensive. If you’re operating a home computer, there are free antivirus software options for basic protection.
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Going Digital: Benefits of Technical Online Customer Support

Technical Online Customer Support - Zarr Tech

In today’s digital world, more and more business operations are being moved online. Small, medium, and large businesses are turning to digital means to not only sell their product, but offer technical support services to customers. This has lead to a shift in which troubleshooting remotely and online customer service is no longer a luxury option, but a necessity in the current business culture.

If you haven’t incorporated online technical support as part of your operations, or are looking to expand on that support, here are the top benefits of making the switch.


Quoting founder Jeff Bezos, “In the offline world…30% of a company’s resources are spent providing a good customer experience and 70% goes to marketing. But online…70% should be devoted to creating a great customer experience and 30% should be spent on ‘shouting’ about it.”
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Should You Choose Free or Paid Antivirus Software?

Virus & Spyware Removal In today’s digitally-driven society, computer technology is more important than ever. Desktops, laptops, and smartphones are the driving force behind our access to valuable and endless sources of information through the Internet—and are key to businesses being able to effectively operate.

That being said, what lengths should individuals and businesses go through to protect their investments? Installing antivirus software is imperative in order to prevent potential data loss that previously resided on unprotected PCs. But how much protection is actually necessary and do paid antivirus software programs offer more protection than free software?

We’ll look at a few of the differences between free vs. paid antivirus software, but it’s best to hire an IT services company that handles technology consultation in order to determine the best option for you.
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Why an IT Audit is Important for Your Business

IT Audit For Businesses - Zarr TechSo much can be said about the dominant role technology has taken on in the workplace. It’s not a stretch to say that the new technologies of even the last decade have completely transformed business operations in many, if not all, industries. But a lot of companies, large and small, are still going through the transition of properly assessing how all of this technology can be incorporated into their operations and impact their bottom line. One proven way of making this determination is through an IT audit.

What is an IT Audit?

An IT audit essentially analyzes your entire technological structure, including all software, apps, hardware, and even personnel. Once this is done, a conclusion is made based on how each of these factors currently contributes to your operations, thus showing you how they can be improved.
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The Importance of Data Backup Services for Businesses

Data Backup Service Oakville - Zarr TechStuff happens. There’s no other way to put it. Of course some data deletion disasters are preventable, but when an unexpected critical data problem transpires, it can be devastating to your business.

The reality is that your business needs to keep operating at a standard your customers and staff have come to expect. What is essential to the continuing operation of your business is having a data recovery and backup system in place—this will ensure that your business continues to function with minimal data loss.

Network Assessment and Testing

Preparation is imperative when it comes to preventing a possible data disaster. The best way to prepare your network for a potential disaster is to first assess its current capabilities, test different real-life situations, and then analyze how the network reacts. Understanding how your network will perform under hectic conditions will help you, as a business owner, gain perspective and practical knowledge for dealing with the problem. It will also provide insight on whether or not your infrastructure needs to be updated, so it can handle the applications necessary to function during any disaster. Read more

Experts Redesigning Computer Networks

It’s truly an IT professional’s playground to be given the opportunity to set up a local area network (LAN) from top to bottom. This gives engineers the creative control they don’t normally receive when asked to either monitor or configure a single aspect of the network. Of course, with all that control comes the responsibility to configure a LAN that is properly aligned with the needs of the company and the capabilities of its existing IT department.

Computer Networks

Network Basics

Setting up a quality LAN network is an essential step even for small businesses that do little more than send e-mails and browse the Internet. With the technologies and software available today, small businesses need to take advantage of a network redesign to get more out of their computers and other connected devices.

The proper configuring of a LAN network will allow for multiple connections to a single broadband and streamline the sharing of files between devices, providing access to remotely stored images and other media. Today, many companies are choosing to do this wirelessly, while others still prefer broadband cable. This comes down to preference, as wireless connectivity has become increasingly dependable.

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5 Reasons Why Businesses Should Use Managed IT Services

businessman- sitting-in-modern-office
Finding a legitimately good service provider is a battle many business owners deal with on a regular basis. Not only do they have to concern themselves with the quality of the service, but they also have to find a provider they can trust and rely on.

It’s no different in the IT world. Although business owners may consider taking on the role of “service provider” internally, managed IT services offer several benefits that can help a company operate more effectively. While there are many advantages to using managed IT services, we’ll list the top five we feel make the move an especially beneficial one: Read more

Make Your Business More Efficient with Remote Tech Support Services

Man Using Cell Phone and Laptop
When you picture tech support, you typically imagine someone assisting you with any issues your PC may be experiencing over the phone or a technician coming to your location. However, there’s actually a third version: remote technical support, wherein a technician accesses and fixes your computer directly from their own. This service cuts down significantly on the amount of time it takes to resolve an issue.

Top 7 Benefits of Remote Technical Support Services


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