As far as we’ve come in this new digital era of fast-paced technological advancements, one of the more underutilized features has been remote technical support services. Businesses are relying on digital technology more than ever. And being able to maintain that connection is valuable. Yet the full potential of remote support has yet to be realized as companies are still opting for onsite work.
Don’t Underestimate the Value of Remote Support
Think about this; businesses on average go through approximately three or four technical interruptions per year. With each of those interruptions lasting roughly eight hours, you’re looking at possibly 30 hours of downtime per year. That’s a lot to deal with, especially in this “now” culture where consumers’ attention spans are 10 times less than you have to spare.