Our Support Process Zarr Tech 2017-06-07 21:16:54 Not Assigned
ON-DEMAND IT SUPPORT! CALL 1-800-324-0372

Our Support Process

FIRST CLASS IT SERVICE COMMITTED TO YOUR BUSINESS IT

There’s nothing worse than IT problems that affect your business, staff, and customers. What can make things worse is having to deal with an unresponsive IT team; in the time that it takes for most IT companies to respond, the damage is already done. Technical issues do a great deal of harm in a short time, so when you’re not prepared, your business will pay the price.

Zarr Tech understands how crucial technology is to the smooth and effective operation of your business. When you’re dealing with disruption or downtime it negatively affects your business. We call our service First Class because it’s available 24x7x365, bringing live, human support to deal with your Business IT issues. For your benefit, we utilize SLAs to govern the support process so that solutions are implemented efficiently and effectively.

Get in touch with Zarr Tech Your First Class IT Service & Support Provider to learn more about our support process. We are available for a FREE IT Evaluation and can be contacted at 1 800-324-0372. 

Our Support Process

  • When you submit a request over the phone, through Email, or with our customer portal, you get an automatic acknowledgment that your issue has been received and documented.
  • You’re able to track progress with a numbered ticket that’s unique to your issue.
  • Once your ticket has been created, our team processes and evaluates your issue to determine the best solutions possible for your needs.
  • Zarr Tech refuses to provide generic support – we understand that your concerns and issues are unique, so our solutions and support reflect that.
  • Our team reaches out directly when we start working on your issue, so you know exactly what’s being done to get you back on track. You then get automatic updates regarding the progress and status of our work.

Your business is important and should not be affected by IT problems, unresponsive support can put everything to risk! Enroll the First Class experience and enjoy fast, friendly and effective resolutions when IT issues arise, and we at Zarr Tech are proud to provide just that. Contact our team at 1 800-324-0372.